The allegations made in these complaints are unproven, are never user of all consumers’ experiences with Advantage, and may incorporate dated advice (about rates, bonus offers, etc.).
Into the XX/XX/XXXX, I obtained an aware of my borrowing overseeing service you to definitely my personal education loan harmony had enhanced
“I’ve a cost package currently have a living motivated commission that has been setup through KHESLC, it withdraw XXXX out of my family savings 30 days and set it inside the account amount XXXX and this goes on everything you week and contains given that XXXX out-of XXXX so it letter I recently acquired XX/XX/XXXX so i really should not be inside standard XXXX XXXX”
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over <$>of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
Remember that a loan provider with a large customer base is probable to help you have a high level of complaints when comparing to quicker lenders
“I began acquiring calls from Kentucky advanced schooling immediately following my personal father died inside the XX/XX/XXXX. I averted the fresh new phone calls to start with then again decided I desired to wash upwards my credit so i answered the phone. I presumed due to my personal temper shortly after my father introduced, this is the loan I had many years ago. We even-set up payment plans towards the school so i you will pay good morning. Better while i is actually getting better on the my credit history trying to to find some thing repaired I noticed most other deceptive craft on my credit history. Including having a couple other public safety quantity associated with my membership. And some other account which were perhaps not mine and have now since been got rid of whenever i read my personal credit report I observed the school that we to begin with had the borrowed funds are on there while the account signed. So as I am thinking about which Kentucky higher education it reveals I’ve actually generated money which i had not early in the day. It reveals I experienced the loan from inside the XXXX and i did maybe not rating a loan away from one to school inside the XXXX. We disputed it back at my credit history and since I had signed a contract it asserted that it absolutely was legitimate. I also attained out to the college just in case it fundamentally named me personally straight back, I got an extended dialogue that have hi ladies regarding the my account I inquired the girl to deliver myself the first data files of the mortgage in payday loans Sepulveda which I’d initially already been the borrowed funds to your providers. We still have perhaps not acquired you to paperwork through current email address. She and continued and on throughout the all the process We will have to read, which in turn, We told her which had been perhaps not my personal mortgage. I’m not browsing shell out a loan that isn’t exploit I will be taking action. I entitled and you can spoke having a lady to your borrowing from the bank agency exactly who added us to get in touch with all of you. Please assist me with this specific matter since it is gonna prevent me out of delivering my stimuli otherwise other things that will are from the government particularly my personal tax go back, ect. I do not are obligated to pay so it financing, and i also can mount a copy out of 2 away from my personal borrowing from the bank records. Then you may observe that I didn’t make this mortgage and get find other deceptive hobby which had been towards the my membership. Thanks a lot to suit your time and I’m hoping to help you tune in to straight back quickly.”