Additional information can be acquired of the housing of Customers who happen to be blind or keeps low sight and you can Consumers that cognitive disabilities.
We encourage the Buyers becoming assisted so you’re able to lead the staff inside the how best to do the lift and import. A little wheelchair that can fit on the routes section was offered at all the entrance and will also be utilized if help is needed. For every single gate is even equipped with a passenger Transfer Kit (PTK), which contains a fall panel and you can a move sling.
In the event the a buyers needs a seat with a movable section armrest to higher helps a lift and transfer, the location regarding movable section armrests exists here.
Preboarding can be obtained to possess Customers who have a particular seats you desire to match their handicap and you will/or need assistance in the boarding the brand new flights otherwise stowing an enthusiastic assistive unit. The individuals Customers who are in need of more time in order to panel gets an excellent the latest boarding pass with a more time designation. The brand new designation functions as notice to our Procedures (boarding) Representative that the Customer will likely be allowed to board just before Family Boarding.
We will create you to travelling companion to do something while the a keen “attendant” and you will preboard that have a customer having an impairment in case your Consumer necessitates the man or woman’s guidance possibly so you can panel or while on the brand new aircraft. Usually, the client demands help from just one other person, and you may any additional nearest and dearest otherwise family was questioned so you’re able to board with the assigned group.
People Consumers whom qualify for preboarding get a different boarding citation which have a preboarding designation
Customers is always to demand preboarding from your Customer care Broker at the solution prevent otherwise departure door. Our Agencies are taught to inquire facts-wanting concerns to decide whether your Customers fits the fresh new official certification demonstrated a lot more than. The brand new designation serves as notice to the Operations (boarding) Representative your Buyers might be permitted to preboard.
Note: People who happen to be preboarding on account of a significance of a particular chair up to speed the new routes should consult with the latest Businesses (boarding) Agent shortly after securing an excellent boarding pass with the preboarding designation and you will prior to the start of preboarding so you can aware the new Broker to new chair you need.
As Southwest Airlines does not assign chairs, preboarding can be found for People who need a particular seat so you’re able to match the impairment. Understand the Preboarding area above for information.
If the a consumer having an impairment merely needs a little extra time for you panel, we are going to allow the Buyers to board prior to Household members Boarding, between your “A” and you will “B” teams
Customers who are in need of more than one seat to help you accommodate a handicap (e.grams., a buyers who’s got their/her sleeve inside a thrown one runs into the room beside the consumer) could possibly get proactively get a supplementary seat(s) in order to alert Southwest of its certain seats need. When you find yourself advice to own booking the next chair online is obtainable with the our People out of Proportions page, Customers to purchase one minute seat to accommodate a handicap would be to use “DXS” in the place of “XS” for the Consumers middle term. Users may contact us having a reimbursement of one’s price of the extra seat bought to accommodate the consumer after traveling. In the event the a consumer having a handicap enjoys concerns about extent out-of room called for and does not wish to purchase a supplementary chair, the consumer will be consult the customer Services Broker at departure gate. Typically, a supplementary seat can just only be bought for a buyers which have a handicap when your Buyers carry out if you don’t not be able to supply the routes. If not, just like the indexed in our Contract out-of Carriage, the acquisition greater than you to definitely seat on the sole goal of making certain most private room are blocked.